Request account deletion
Hoopow · Last updated: 23 July 2026
This page explains how users of the Hoopow mobile app
(com.hoopow.app) can request that their account and associated
personal data are deleted.
How to request deletion
-
In the Hoopow app (fastest): open Hoopow → go to
Profile → tap Delete Account → confirm.
Your account is deleted immediately when you confirm.
-
By email: if you cannot use the app, email
hello@hoopow.com
with the subject line Hoopow account deletion request.
Include the email address used for your Hoopow account so we can verify ownership.
-
We process email requests within 30 days of verifying your identity.
You will receive a confirmation when deletion is complete.
Data that is deleted
When your account is deleted, we permanently remove:
- Your account profile (name, email, phone, city, avatar, password hash)
- Your favorites list
- Your push notification tokens
- Your ability to sign in; the account cannot be recovered
We also take these related actions:
- Cancel any of your confirmed bookings
- Hide your reviews and clear review comments and photos
- If you are a facility owner, remove your venues from public listing
Data that may be retained
-
Booking records: historical booking rows may be kept for
dispute handling, venue operations, and legal obligations. Personal details
on those records (such as your display name) are anonymized
(shown as “Deleted user”). These anonymized records may be retained for up to
24 months, or longer if required by law.
-
Aggregated / non-identifying data: statistics that cannot
reasonably identify you may be kept indefinitely.
Contact
Questions about account or data deletion:
hello@hoopow.com
See also our Privacy Policy and
Terms of Service.